Returns Policy

We pack every shipment with care so your order arrives complete and undamaged. If something goes wrong, we solve it together.

Check parcels on arrival

If you think a parcel was damaged in transit, follow these steps:

• Open and check the parcel in front of the courier.
• If there is damage, record it in a report together with the courier.
• Send us the report and photos of the damage as soon as possible.

Damaged, missing or incorrect items

If you notice damage, missing items or anything that does not match your order, contact us with your order details and photos. We review the case and plan the solution with you.

Products made for you

For products prepared with your logo, print or colour choices, we confirm every detail with you before the order.

Contact us

For returns and exchanges, write to [email protected] or call us on +90 242 228 04 10.